Troubleshooting

The common snags and the shortest way out.

June did not reply

In an organization's chat, June answers only messages that tag it: write @june in the message. Messages without the tag are for the other members. If you forgot the tag, choose Ask @June directly on the notice above the composer, while no one else has written since; send another message and the notice offers that one instead (Working together).

In a Slack channel, June answers only when you mention it, even in a thread it already answered. In a direct message it always answers.

Anywhere else, the reply may have failed. The message then shows what went wrong and a button to try again; use it once.

While June is still replying, a message you send does not start a new reply: the send button reads Steer, and June reads your message at its next step and adjusts the reply. To end the reply instead, choose Stop reply (stop and steer).

June says it can't access Gmail (or Drive, GitHub…)

• The connection lapsed. On the Integrations page its row reads Re-auth required. Choose Re-auth and sign in again. Gmail connections lapse after 7 days for now; connect again under the same name.
• The connection is missing a permission. If you unticked a permission when you connected, June can do only part of the job (Google Drive, for example, reads but cannot save). Connect again and allow everything the provider asks for.
• You are in an organization's chat. A connection marked Personal only stays out of your organizations: untick it in the row's menu (for an IMAP mailbox, on the Mailbox page), or connect a work account on the organization's page. Some tools never work there (which).
• June uses a different account than you meant. With several accounts of one tool connected, name the one you mean in your message: its connection name, its email address, or for GitHub its login. If the name matches none of them, June tells you which ones you have instead of saying the tool is not connected.

June says "You've reached your ChatGPT plan's usage limit"

If you use your ChatGPT or Claude plan, June stops when the plan's usage window is used up. It replies "You've reached your ChatGPT plan's usage limit, so I can't run this right now." and says when the plan resets; it names ChatGPT even when it was your Claude plan that ran out. The usage bars in the composer show what is left in the current window and the week. Wait for the reset, or switch to another model or plan in the model picker.

If June asks you to reconnect ChatGPT or Claude, open Settings and connect the plan again; your draft stays in the composer. Settings marks such a plan Needs reconnecting: the provider stopped accepting the saved sign-in, so June keeps asking until you connect it again rather than trying the old one.

In an organization that pays through a funding source, June says instead that the source "is out of usage right now"; an admin of the organization fixes it on the organization's page.

My file won't attach

A message takes up to 5 files of up to 20 MB each. A file over the limit is not added, and the composer says "Some files exceed the maximum size and were not added." A very long paste turns into a text attachment, which counts as one of the five (attach files).

If a file failed to upload, retry or remove it before you send; the message waits until every attachment is up.

Still stuck

Report a bug with what you did, what you expected, what happened and when.